Shipulski On Design

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The members of the Trust Network have worked together for a long time. And over that time together they’ve developed trust-based relationships that are more powerful than almost anything in the universe. The Trust Network knows the work intimately and can do it in their sleep. They intuitively know the work should be started, the […]

I stand by my statement that trust is the most important element in business (see The Trust Network.) The Trust Network are the group of people who get the work done. They don’t do the work to get promoted, they just do the work because they like doing the work. They don’t take others’ credit […]

Trust is the most important element in business. It’s not organizational authority, it’s not alignment, it’s not execution, it’s not best practices, it’s not competitive advantage and it’s not intellectual property. It’s trust. Trust is more powerful than the organizational chart.  Don’t believe me? Draw the org chart and pretend the person at the top […]

Here are the questions I ask myself when I’m asked to take on new work….   Do I know what the work is all about? Is it well-defined? Would it make a big difference if the work is completed successfully? Would it make a big difference if it’s not? Is it clear how to judge […]

People don’t leave a company because they feel appreciated. People don’t leave a company because they feel part of something bigger than themselves. People don’t leave a company because they see a huge financial upside if they stay. People don’t leave a company because they are treated with kindness and respect. People don’t leave a […]

Continuous Improvement – Do what you did last time, just three percent better, so none of your people can try new things. Discontinuous Improvement – Make a radical step-change in performance at the expense of continuously improving it.   Continuous Improvement – Do what you did last time so you can say “no” to projects […]

When you have trust, people tell you the truth. When you don’t have trust, people tell you what you want to hear.   When you have trust, people tell you when others tell you what you want to hear. When you don’t have trust, people watch others tell you what you want to hear.   […]

Technical risk – Will it work? Market risk – Will they buy it? Emotional risk – Will people laugh at your crazy idea?   Technical risk – Test it in the lab. Market risk – Test it with the customer. Emotional risk – Try it with a friend.   Technical risk – Define the right […]

If you want new behavior, you must embrace conflict. If you can’t tolerate the conflict, you’ll do what you did last time. If your point of view angers half and empowers everyone else, you made a difference. If your point of view meets with 100% agreement, you wasted everyone’s time. If your role is to […]

If you have a reasonably good idea, someone will steal it, make it their own and take credit. No worries, this is what happens with reasonably good ideas. If you have a really good idea, you’ll have to explain it several times before anyone understands it. Then, once they understand, you’ll have to help them […]