Shipulski On Design

What’s the rule?  Are you sure?

Where did the rule come from?  And how do you know?

When the rule was created, was there also a rule that it could not be changed?

Show me the rule book!

Is the rule always applicable, even after hours?

If the rule is limited to a certain location, work from home.

Is it a rule or a ritual?  It’s easier to abstain from rituals.

Is it a rule or a rut?  Ruts aren’t rules; they’re just how we’ve done it.

Is it a rule or a guideline? Squinting can easily transform a rule into a guideline.

If there’s a disagreement about what the rule is, take a position that’s advantageous to you.

If you don’t know it’s a rule, there’s no need to break it.

If one knows who broke the rule, was it really broken?

If the rules are unknown, don’t follow them.

If the context changed around the rule, the rule is no longer applicable.

If no one remembers why the rule exists, it’s no longer a rule.

If you don’t like a rule, run an experiment to show its shortcomings.

If a rule blocks progress, make progress.

If no one knows a rule was broken, it wasn’t broken.

Image credit — nirak68

Don’t tell me what I can do; tell me what I cannot do, so everything else is available to me.

It’s faster if you give me smart, hardworking people with little experience.  I won’t have to re-teach them, and we can get started right away.

Tell me what you want done, but not how to do it.  Choose someone else because I won’t listen.

Don’t ask me to do something that’s been done before. That work is for someone else, and I will teach them how to do it.

I won’t have an answer to your question if it’s not yet time to know the answer.  I know you’ll likely be uncomfortable with that.

With administrative requests, I’ll be minimally compliant.  I want to conserve my energy for work that everyone else is afraid to try.

Tell me what cannot change so I can constrain that out of the approach.  There’s nothing worse than trying to change the unchangeable.

Don’t give me a destination or an idealized future state.  I’ll define our location, and we’ll discuss several directions of travel we can investigate in parallel.

Give me an unreasonable time constraint.  I’ll have no other choice but to be immensely productive right now.

If at the time of your question, there’s no way I can know the answer, I will tell you.  I’m sure you’ll be displeased with me.

Don’t judge me on efficiency because I’m all about effectiveness.  Solving the wrong problem efficiently is highly ineffective, and I don’t like that.

When I say no to your request, I always have a reason. But I’m not always aware of the reason.

When I see things differently, I’ll tell you.  I’m not being disagreeable. My cynicism is a sign that I care.

When you’re doing new work, it’s okay to be misunderstood.  More strongly – if you’re not misunderstood, you’re not trying hard enough.

May you find work that demands you’re misunderstood.

Image credit — Marian Kloon

I’ve written a blog post every Wednesday for the last sixteen years.

The first years were difficult because I was unsure if my writing was worth reading.  Writing became easier when I realized it wasn’t about what others thought of my writing.  For the next ten years, I let go and wrote about things I wanted to write about.  I transitioned from describing things to others to writing to understand things for myself.  I learned that writing about a topic helped me understand it better.

By writing every week, my writing skills improved.  I learned to eliminate words and write densely.  Early on, I wanted to sound smart and, over time, I became comfortable using plain language and everyday words.  My improved writing skills have helped my career.

Over the last several years, writing has become difficult for me.  After 800 blog posts, it became difficult to come up with new topics, and I started putting pressure on myself by trying to live up to an imaginary standard.  I blocked my own flow, everything tightened, and the words came reluctantly.

Then I became tired of paragraphs. I wrote in topic sentences, bulletized lists, and a sequence of questions.  Each topic sentence could have been the topic of a blog post; the individual bullets were standalone thoughts; and the questions ganged up to build the skeleton of a big theme.  For some reason, it was easier to come up with a collection of big thoughts than to write in detail about a single topic.

I’m not sure what the future will bring, but thanks for reading,

Mike

Image credit — chuddlesworth

When do you bring your whole self to the endeavor?  You can’t do this every time, and that’s okay.

What are the conditions that cause you to engage fully?  Full engagement is expensive.  Spend wisely.

What about the situation causes you to run toward the problem? Solve the right ones, but leave some for the rest of us.

Which situations bring out the best in you?  Sometimes your best isn’t very good, and that’s okay.

When do you block yourself from jumping into the adventure?  All adventures aren’t worth the jump.  Block wisely.

What are the conditions that cause you to phone it in? Sometimes the best choice is a phone call.

What about the situation causes you to give others a chance to run toward the problem?  There’s nothing wrong with that.  Save yourself for the right problems.

Which situations demand that you protect your best self?   It’s okay to protect yourself and live to fight another day.  That’s why they make bulletproof vests.

Sometimes we get caught up in the heat of battle and bring our energy in an unskillful way.  And sometimes we are lulled into inaction when bringing our energy is the more skillful action.

I have found that maintaining awareness helps me allocate my energy wisely and skillfully.

May you be aware of your surroundings and your self.

Image credit – Jan Mosimann

If a decision can be unmade, it’s okay to make it quickly.

Delaying a decision is a decision.

When a decision remains unmade, there’s a reason. However, that reason is often unspoken.

The effort to make the right decision is proportional to the consequences of getting it wrong.

Decisions are sometimes made without the non-deciders realizing that they were made.

Trouble arises when the decision maker is not the customer of the consequences.

Decisions are made slowly when people are afraid to make them.

When you don’t know a decision was made, you’ll continue to behave as if it wasn’t.

If five people are responsible for the decision, who is responsible for the decision?

Even if you are unaware that a decision was made, you’ll likely be expected to behave as if you knew it was.

If no decisions will be made at the meeting, don’t go.  Just read the minutes.

Documenting decisions is not standard work, but I think it should be.

Decisions can be made, not made, unmade, re-made, and re-unmade.

Decisions aren’t decisions until behavior aligns with them.

When a decision is yet to be made, you can influence the decision by behaving as if it was made in your favor.

If you wait long enough, the decision will make itself.

Image credit — yawning hunter

When the ocean gets tired from holding its water up to make high tide, it lets go and relaxes into low tide.  The ocean takes direction from the moon who knows it can’t always be high tide.  This is The Way.

When the earth gets tired from heating up the northern hemisphere it wobbles on its axis and relaxes its northern territories into cooler weather.  And the reduced energy demand in the north frees up energy for the earth to focus on heating up its southern hemisphere.  Taking direction from the  sun, the earth knows it cannot always be hot in the north or the south.  And it know it doesn’t have enough energy to make it hot in the north and south at the same time. And it knows it can’t be lazy all year and let it be cold in both hemisheres year round. It’s natural for winter to follow summer and for the hemispheres to be out of phase.  The earth and sun know this.  It’s natural for them.

Bears have their fun in spring summer and fall.  They are all-in on eating, taking care of young bears, and making new ones.  After three seasons of fun and games, bears know they need to hunker down and rest for the winter.  That is how it is with bears and how it will always be. It is natural bear behavior. And it works.

When you work out hard, your body knows it needs to rest the next day.  It knows it needs to recover from the elevated stress of the workout so it gives you feedback that it’s important to do less the following day. There’s nothing wrong with that.  In fact, there’s everything right with that.   It’s natural and it works.

And there are natural rest cycles at work,  After a full week of planning meetings, people need to downshift into work that is less taxing and gives their bodies time to process the plans.  This is not weakness, it’s natural.

And there are even natural hibernation cycles at work in the form of vacations and holidays.  Like with bears, our bodies need (and deserve) deep rest.  And just bears don’t check their email when hibernating, neither should we.  Taking time for deep rest is not irresponsible or wasteful, it’s natural

Without a trough there can be no crest.  And without rest there can be no high performance.  This, too, is natural.

Image credit — Geoff Henson

996 is all the rage.  You work 9 am to 9 pm, 6 days a week.  Startups are doing it.  Might non-startups start doing it?

Productivity is important and competition is severe.  And I’m all for working hard, but I don’t think the 996 schedule is the most effective way to achieve productivity goals, at least not for all jobs.

My decision-making capabilities diminish when I am tired, and I would be tired if I worked a 996 schedule. My interpersonal and organizational effectiveness would suffer if I worked 996. My planning skills would degrade if I worked 996. My family life would suffer if I worked 996.  And my physical and mental health would degrade..

In my work, I make many decisions, I create conditions for teams and organizations to do new work, and I contemplate the future and figure out what to do next.  Maybe I should be able to do this work well with a 996 schedule.  But I know myself, and I know I would be far less effective working 996.  Maybe my work is uniquely unfit for 996? Maybe I am uniquely unfit for 996?

Some questions for you:

• How many hours can you concentrate in one day?
• How about the second day?
• If you worked a 996 schedule, would you get more done?
• How many weeks could you work 996 before the wheels fall off?

The startup pace is rapid.  Progress must be made before the money runs out.  At these early stages, when a company’s existence depends on hitting the super agressive timelines, I think 996 is especially attractive to startup companies  The potential financial upside is large which may make for a fair trade – more hours for the chance of outsized compensation.

But what if an established company sets extremely tight timelines and offers remarkable compensation if those timelines are met?  Does 996 become viable?  What if an established company sets startup-like timelines but without added compensation?  Would 996 be viable in that case?

Some countries and regions work a 996 schedule as a matter of course – no limited to  startups and (likely) no special compensation.  And it seems to work for them, at least from the outside.  And 996 may be an important supporting element of their impressively low costs, high quality, and speed.

If those countries amd regions can sustain their 996 culture, and I think they will, it will create pressure on other countries to adopt a similar approach to avoid falling further behind.

I’m unsure what broad adoption of 996 would mean for the world.

Image credit — Evan

To do new things, you’ve got to stop old things.

If you don’t stop old things, you can’t start new things.

Resources limit the work that can be done.

If you have more work than resources, you won’t be able to complete everything.

Spread your resources across fewer projects, and you’ll accomplish more.

If you run more projects, you’ll get fewer done.  Resource density matters.

For new behavior to start, old behavior must stop.

If you don’t stop old behavior, you can’t start new behavior.

When your standard work no longer works, it becomes non-standard work.

When it’s time for new work, non-standard work becomes standard work.

To get more done, improve efficiency.

To get the right work done, improve effectiveness.

New behavior requires a forcing function.

No forcing function, no change.

Things change at the speed of trust.

No trust, no change.

Transformational change isn’t a thing.

Evolutionary change is a thing.

Starting new projects is easy.

Finishing new projects requires stopping/finishing old ones, which is difficult.

Creating a start-doing list is common.

Creating a stop-doing list is unheard of.

Image credit — Demetri Dourambeis

No gets attention.

No creates a constraint that all can see.

No is a forcing function.

No preserves bandwidth.

No drives a workaround.

No forces a tack or jibe.

“No, and here’s why” is a good way to deliver a no.

No can secure a future yes.

No shifts strategy.

No requires courage.

No keeps your power dry.

No creates trust if your actions align.

No creates stress.

No is more powerful than yes.

No is not negative.

No is difficult to say.

Judge me by what I say “no” to.

Image credit — Kjetil Rimolsrønning

Good new product development projects deliver value to customers.  Bad ones create value for your company, not for customers.  Can you discern between custom value and company value?  What do you do when there’s an abundance of company value and a shortfall of customer value?  Do you run the project anyway or pull the emergency brake as soon as possible?

Customers decide if the new product has value.  That’s a rule. No one likes that rule, but it’s still a rule. The loudest voice doesn’t decide; it only drowns out the customer’s voice.

Having too many projects is worse than having too few.  With too few, you finish projects quickly because shared resources are not overutilized.  With too many, shared resources are overbooked, their service times blossom, and projects are late.   Would you rather start two projects and finish two or start seven and finish none? That’s how it goes with projects.

Three enemies of new product development: waiting, waiting, waiting.  Waiting that extends the critical path is the worst flavor of all.   Can you tell when the waiting is on the critical path?  If you calculate the cost of delay, it’s possible to spend money to eliminate waiting that’s on the critical path and make more money for your company.  H/T to Don Rienertsen.

For projects, effectiveness is more important than efficiency.  Yes, you read that correctly.  Would you rather efficiently run the wrong project (low effectiveness) or run the right project inefficiently?  Do you spend more mental energy on efficiency or effectiveness? (You don’t have to say your answer out loud.)

I think post-mortems of projects have no value.  The next project will be different, and the learning will not be applicable or forgotten altogether.  However, I think pre-mortems are powerful and can improve the effectiveness of a project BEFORE it is started.  I suggest you try it on your next project.

Strategy is realized through projects. Projects generate growth.  Cost savings come to life through projects.  I think building a deeper understanding of your projects is the most important thing you can do.

Image credit — Mike Keeling (one too many head on collisions)

Are you working on important problems?

Or are you seeking out important problems?

Or are you connecting with people who work on important problems?

I ask because I think working on important problems is important.

Are you working with people who build you up?

Do you separate from those who do the opposite?

Are you building up others?

Do you call out those who do the opposite?

Are you seeking out people who deserve rebuilding?

Do you suppress the unbuilding that creates the need for rebuilding?

I ask because I think building builds character.

Does your work matter?

What do you do when it doesn’t?

To whom does your work matter?

What do you do if you don’t know?

Do you seek out work that matters?

What do you do to block yourself from seeking out work that matters?

How do you decide if your work matters?

What do you do when you are unsure?

I ask because I think it matters.

Who is important to you?

How can you spend more time with them?

Who is not important to you?

How can you spend less time with them?

I ask because I think that’s important.

What do you think is most important?

What deserves more attention?

Who deserves to know?

When will you tell them?

I ask because I think this adds meaning to our lives.

Image credit – Dr. Matthias Ripp – Any Questions?